Privacy Policy

1Introduction

Jai Ganesh - Saree Depot ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our mobile application (the "App").

By downloading, installing, or using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2Information We Collect

2.1 Information You Provide

• Phone Number: We collect your phone number for authentication and account creation purposes. This is required to access the App and is used solely for user verification through Firebase Authentication.
• User Account Data: We store basic account information including your phone number, sign-in history, device information, and authentication status. This data is essential for providing you with a personalized experience.

2.2 Automatically Collected Information

• Device Information: We may collect device type, operating system version, device identifiers, and device model. This information helps us optimize the App for your specific device.
• Usage Data: We collect information about how you interact with the App, including which features you use, session duration, and interaction patterns. This data helps us improve the App's functionality and user experience.
• Network Information: We collect network state information (Wi-Fi, mobile data) to ensure proper App functionality and optimize content delivery based on your connection type.
• App Performance Data: We may collect crash reports and performance metrics to identify and fix issues, ensuring a stable user experience.

2.3 Permissions and Access

The App requests the following permissions, each with a specific purpose:

• Camera Permission: The App requests camera access only for store owner/admin use in the admin section to manage product catalogue images. Regular users/customers are never asked for camera access. This permission is optional and only required for administrative functions.
• Storage Permissions (Read/Write): The App may request storage permissions for admin users to upload, select, and manage product images and videos in the catalogue. Regular users do not require these permissions.
• Internet Permission: Required for the App to function and connect to our servers, Firebase services, and to load product content. This is a core functionality requirement.
• Phone State Permission: Used exclusively for phone number authentication via Firebase Authentication. We do not access or store your phone number without your explicit consent during the authentication process.
• Audio Permission: Used for video playback functionality within the App, allowing you to control audio playback for product videos.
• Location Permissions (Fine/Coarse): These are optional permissions that are not actively used by the App. They may be requested by third-party libraries but are not utilized for any App functionality.
• Network State Permissions: Used to detect network connectivity and optimize App performance based on available network resources.

3How We Use Your Information

We use the collected information for the following legitimate purposes:

• Authentication and Account Management: To verify your identity, create and manage your account, and provide secure access to the App's features.
• App Functionality: To provide, maintain, and improve the App's features and services, ensuring optimal performance and user experience.
• Product Catalogue Display: To display product information, images, and videos to users, enabling you to browse and view our product offerings.
• Admin Functions: To enable store administrators to manage product catalogues, upload images/videos, edit product information, and manage store content efficiently.
• Communication: To send you authentication codes (OTP), important App-related notifications, and service updates when necessary.
• Analytics and Improvement: To understand how users interact with the App, identify popular features, detect issues, and make data-driven improvements to enhance user satisfaction.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, security threats, fraud, or other malicious activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4Data Sharing and Disclosure

We are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party services to operate and improve our App:
  • Google Firebase: For authentication, cloud storage, database services, and analytics. Firebase processes data according to Google's Privacy Policy and security standards.
  • Google Play Services: For App distribution, updates, and Play Store analytics. Google processes this data according to their Privacy Policy.
  These service providers are bound by strict confidentiality agreements and are only permitted to use your information to provide services to us. They are prohibited from using your information for any other purpose.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or in response to valid requests by public authorities (e.g., law enforcement agencies).
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with your explicit consent for specific purposes that we will clearly disclose to you at the time of consent.

5Data Storage and Security

• Data Storage: Your data is stored securely using Google Firebase services, which employ industry-standard security measures including encryption at rest and in transit, regular security audits, and compliance with international security standards (ISO 27001, SOC 2).
• Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
  • End-to-end encryption for sensitive data transmission
  • Secure authentication mechanisms
  • Regular security updates and patches
  • Access controls and authentication requirements
  • Regular security audits and monitoring
• Data Retention: We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes (see Section 7).
• Data Location: Your data may be stored on servers located in various geographic regions. We ensure that all data storage complies with applicable data protection laws regardless of storage location.

6Children's Privacy

Our App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at raibowinfotechbgm@gmail.com. We will take steps to delete such information from our systems promptly.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information from our servers.

7Your Rights and Account Deletion

You have the following rights regarding your personal information, subject to applicable laws:

• Right to Access: You can request access to the personal information we hold about you, including what data we collect, how we use it, and with whom we share it.
• Right to Correction: You can request correction of inaccurate or incomplete information. We will update your information promptly upon verification.
• Right to Deletion: You can request deletion of your account and associated personal information at any time (see Section 7.1 below).
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to certain processing of your personal information, such as direct marketing or processing based on legitimate interests.
• Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.

7.1 How to Request Account Deletion

To request deletion of your account and associated data, you can use any of the following methods:

• Via Email (Recommended): Send an email to raibowinfotechbgm@gmail.com with the subject line "Account Deletion Request" and include:
  • Your registered phone number
  • Your full name (if applicable)
  • A clear statement requesting account deletion
• Via In-App: Contact us through the App's support or contact features, if available, and request account deletion.

What Happens When You Request Deletion:

Upon receiving your deletion request, we will:

• Verify your identity to ensure the request is legitimate and protect your account security
• Delete your account and associated personal data from our systems
• Delete your data from Firebase Authentication and Firestore databases
• Remove your information from our analytics and reporting systems
• Confirm deletion within 30 days of your request (typically within 7-14 business days)

8Third-Party Services

Our App uses the following third-party services that have their own privacy policies. We encourage you to review these policies to understand how these services handle your data:

• Google Firebase: For authentication, cloud storage, database services, and analytics. View Firebase Privacy Policy
• Google Play Services: For App distribution, updates, and analytics. View Google Privacy Policy

These third-party services may collect information directly from you as described in their respective privacy policies. We are not responsible for the privacy practices of these third-party services, and we encourage you to review their privacy policies before using our App.

9International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. These servers may be located in countries that have different data protection laws than your country.

By using the App, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with international data protection frameworks
• Regular security audits and assessments

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with specific data transfer requirements, we comply with applicable data transfer regulations to ensure your data is adequately protected.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by:

• Posting the updated Privacy Policy in the App with a prominent notice
• Updating the "Last Updated" date at the top of this policy
• Providing notice through the App, email, or other communication methods if significant changes are made
• Requiring you to acknowledge the updated policy when you next open the App (for material changes)

Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you may stop using the App and request account deletion as described in Section 7.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

11Data Safety and Google Play Compliance

This App fully complies with Google Play's Data Safety requirements and international data protection standards:

• We clearly and transparently disclose all data collection practices
• We explain how data is used, processed, and shared
• We provide clear account deletion mechanisms and honor deletion requests promptly
• We use data only for stated purposes and do not use it for undisclosed purposes
• We implement appropriate technical and organizational security measures
• We comply with applicable data protection laws including GDPR, CCPA, and other regional regulations
• We maintain accurate Data Safety declarations in the Google Play Console
• We regularly review and update our data practices to ensure continued compliance